Cancellation and refunds
Cancellation and refunds
This policy separates purchases made directly from sellers from payments for OSSIL directory access.
Effective 2 September 2026.
Billing is currently disabled. Signed-in access is free and no trial or recurring charge is started.
Produce and store purchases
OSSIL does not take payment for produce, reserve stock or fulfil an order. Cancellation, replacement and refund requests for a purchase made with a farmer or store must be taken to that seller. OSSIL can review or suspend a misleading directory entry, but cannot reverse money it never received.
OSSIL access charges
Billing is currently disabled, so OSSIL is not charging for access. When enabled, checkout remains provider-hosted and a captured, verified charge is required before paid access is granted.
Stop renewal
Cancel renewal from the access page before the next renewal date. Cancellation does not remove the period already paid for: access continues through the displayed paid-through date and no later renewal is requested.
When an access refund is available
Contact us for a duplicate, incorrect or unrecognized charge as soon as possible. A first paid OSSIL access charge may be refunded when requested within 7 calendar days; a renewal may be refunded when requested within 3 calendar days. We also refund where applicable law requires it. Abuse, chargeback fraud and periods already refunded are excluded.
How to request and receive it
Use the account email and include the payment reference; never send card or bank credentials. We may verify account control and usage needed to investigate the request. Approved refunds go back through the original provider. Bank or card processing time is outside OSSIL and commonly takes 5–10 working days.